Privacy Policy

1. Introduction

ReadyBuddy (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our services such as towing, breakdown recovery, mobile tyre replacement, HIAB/crane hire, and concrete supply.

By using our services or accessing our website, you consent to the practices outlined in this policy.

2. What Information We Collect

We may collect the following information:

a. Information You Provide Directly:

  • Name

  • Contact information (phone number, email address)

  • Vehicle registration number

  • Location details (for recovery or service dispatch)

  • Service details requested

  • Payment information (if applicable)

b. Information Collected Automatically:

  • IP address

  • Browser and device details

  • Pages visited and time spent on the site

  • Access times and referring websites

We may also use cookies and analytics tools (see Section 6).

3. How We Use Your Information

We use your data to:

  • Provide towing and recovery services

  • Dispatch mobile tyre or crane/HIAB services to your location

  • Coordinate and deliver concrete orders

  • Manage bookings and customer support

  • Send service updates or appointment confirmations

  • Improve our website and customer experience

  • Comply with legal and insurance obligations

4. Legal Bases for Processing

We rely on the following lawful bases under the UK GDPR:

  • Contractual necessity: To provide services you request

  • Legitimate interests: For business operations, fraud prevention, and improving services

  • Legal obligation: Where processing is required by law

  • Consent: Where you have given us permission (e.g. for marketing emails)

5. Sharing Your Information

We do not sell your data. We may share your data with:

  • Trusted service partners (e.g., subcontracted recovery drivers or crane operators)

  • Payment processors (if applicable)

  • Law enforcement or insurers (if required by law or during accident claims)

  • IT and website service providers (for technical infrastructure)

All third parties are required to respect data protection and confidentiality.

6. Cookies & Tracking Technologies

We use cookies and tools such as Google Analytics to:

  • Understand visitor behavior

  • Improve website functionality

  • Manage preferences and session continuity

You can adjust your cookie settings in your browser or via our cookie banner.

7. Data Retention

We keep your personal data only for as long as needed:

  • To fulfill the purpose it was collected for

  • To comply with legal or insurance record-keeping (usually up to 6 years)

  • For customer service history or repeat bookings

8. Your Rights

Under UK GDPR, you have the right to:

  • Request access to your personal data

  • Correct inaccurate data

  • Request erasure of data (where legally applicable)

  • Object to or restrict processing

  • Withdraw consent at any time

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please email us at support@readybuddy.uk.

9. Data Security

We implement appropriate security measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

10. Links to Third-Party Sites

Our website may contain links to other websites. We are not responsible for the content or privacy practices of third-party websites.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services or legal obligations. Any updates will be posted on this page with a new effective date.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: support@readybuddy.uk
Website: https://readybuddy.uk
Business Address: 128 City Road, London, United Kingdom, EC1V 2NX

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