User Data Deletion Policy

1. Introduction

At ReadyBuddy, we respect your privacy and give you full control over your personal data. This User Data Deletion Policy outlines how you can request the deletion of any personal information we hold about you, in accordance with the UK General Data Protection Regulation (UK GDPR).

2. What Qualifies as Personal Data?

Personal data includes any information that can identify you, such as:

Name,  Phone number,  Email address,  Location or address details, Vehicle registration, Service booking history

We retain such data only as long as necessary for operational, legal, or regulatory purposes.

3. When You Can Request Deletion
  • You may request deletion of your data if:
  • You no longer wish to use our services
  • You believe we no longer need the data for the purpose it was collected
  • You object to our processing and there are no overriding legitimate grounds
  • You withdraw previously given consent
4. How to Request Data Deletion

You can request deletion of your personal data by contacting us via one of the following methods:

Email: support@readybuddy.uk
Subject Line: Data Deletion Request
Include in your email:

  • Full name
  • Contact number or email used for booking
  • Description of your request (e.g., “Please delete all personal data held about me”)
5. What Happens After You Submit a Request?

Once we receive your deletion request:

  • We will verify your identity to protect against fraudulent requests.
  • We will review your request within 7 working days.

If eligible, your data will be deleted from our records within 30 days of confirmation.

Please note:

Some data may be retained for legal, insurance, accounting, or regulatory reasons (e.g., for HMRC or dispute resolution).

Deletion may not affect anonymized data used for analytics or reporting.

6. Exceptions

We may not delete data if:

  • We are legally required to retain it (e.g., financial records)
  • It’s needed for ongoing or potential legal claims
  • It affects others’ rights or safety

In such cases, we will inform you with a reason for the refusal.

7. Contact for Concerns

If you are not satisfied with our response, you may contact the Information Commissioner’s Office (ICO):

Website: https://ico.org.uk
Phone: 0303 123 1113 (UK)

8. Contact Us

For questions about your data rights or this policy:

Email: support@readybuddy.uk
Website: https://readybuddy.uk
Business Address: 128 City Road, London, United Kingdom, EC1V 2NX

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